[Light Up Porto Alegre] Customer Success

REMOTE

Porto Alegre

EasyRetro

|

Brazil

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Company

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About the company

If you’ve got the fun, exciting, and innovative team - we have the tool. EasyRetro is a fun retrospective (‘retro’ for short) tool you can use for your regular sprint session to discuss what went well and what didn’t. You’ll be able to easily identify obstacles and discuss ideas for improvements that will allow you to move forward unhindered.

SUMMARY

BRL

500

Monthly

/

this would be the stipend for this job opportunity

Business Administration

these are the backgrounds that this opportunity is associated with

English

Start Date:

End Date:

Duration

Positions open: 

Working Hours: 

Deadline to apply:

7 January 2021

1

5 January 2021

25-30

5 March 2021

8 weeks

These are the languages that you’ll have to know.

Role

Help with service planning and strategies personalized to customers seeking to solve problems and clarify doubts.

Responsibilities

Communication with customers;
Recognize and resolve customer complaints;
Record interactions, transactions, comments and
customer complaints;
Provide feedback on the efficiency of the
customer service;
Create e-mail newsletter;
SAQ;
Create content for social media;
Ensure customer satisfaction.

Benefits

You will receive compensation for your virtual work. You can find the details below and request more information during the selection process.

COMPENSATION

BRL

500

/

Monthly

During your experience, you will be invited to virtual events where you can meet young professionals like you and expand your professional network.

NETWORKING

TRAINING

On the first week of your experience, you will get access to exclusive training content prepared by AIESEC. This content will help you improve your leadership skills, give you tips about remote work and support you in your career development journey.

After you complete your experience successfully, you will receive a certificate of completion.

CERTIFICATE

Cultural Agenda

OTHER BENEFITS

Eligibility

Experience

Required: 

Preferred: 

Customer Service

Customer Service or Marketing

Skills

Required: 

Preferred: 

Content Marketing, Communication

Inovation, Creativity, Analytical Thinking

Languages

Required: 

Preferred: 

English

English

Nationality

All

Academic Background

Business Administration

Minimum Study Level

Associate Degree

Process

After your first contact, you'll have one interview with the AIESEC Porto Alegre team. If you get Accepted you just need to sign the contract and pay for the Fee to be Approved.